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The dumps for 33160T exam was last updated on May 13,2025 .

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Question#1

Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A. Local System

B. MSA

C. SA

D. DMSA

Explanation:
The reporting service is a component of the Avaya Workforce Engagement system that provides access to historical data and reports for various modules, such as QM, WFM, and Analytics. The reporting service runs under a Managed Service Account (MSA), which is a special type of domain account that is automatically managed by Windows. The MSA account is created during the installation of the reporting service and has the format <domain name>\<server name>$.
References:
Avaya Workforce Engagement Installation Guide, page 421
Avaya Workforce Engagement Reporting Service Installation Guide, page 8

Question#2

Which statement about archive database Service role Configuration is true?

A. You can add multiple archive database targets

B. You can change database targets in Enterprise Manager

C. You can create database targets in Recorder Manager

D. You can change database targets in Recorder Manager

Explanation:
Archive database Service role Configuration is a feature of Avaya Workforce Engagement that allows customers to configure one or more archive database targets for storing call recordings. Customers can use Enterprise Manager to add, edit, or delete archive database targets, as well as specify the retention period and the purge schedule for each target. Customers can also use Recorder Manager to view the status of the archive database targets and the archive jobs.
References:
Avaya Workforce Engagement Enterprise Manager User Guide, page 635
Avaya Workforce Engagement Recorder Manager User Guide, page 276

Question#3

Whichstatementdescribes a part of the Avaya Workforce Engagement server validation process?

A. All server validation information is maintained on a separate logging server

B. The SR validator attempts to fix any issues it finds

C. The SR validator compares the current installation and configuration to the requeriment file for that server

D. The server group and server type are automatically detected by the SR Validator

Explanation:
According to the Avaya Workforce Optimization Select Installation Guide, the SR validator is a tool that checks the installation and configuration of each server in the Avaya Workforce Engagement system. The SR validator compares the current installation and configuration to the requirement file for that server, which contains the expected values for various settings and parameters. The SR validator generates a report that shows any discrepancies or errors that need to be fixed manually.
References: Avaya Workforce Optimization Select Installation Guide

Question#4

In Avaya Workforce Engagement, which component monitors the managed servers for alarms and collects summary data?

A. Enterprise Manager

B. LoggerServerservice

C. Dedicated network connection

D. MDL database

Explanation:
According to the Avaya Workforce Optimization Select Installation Guide, Enterprise Manager is a web-based application that allows the administrator to configure and manage the Avaya Workforce Engagement system. One of the functions of Enterprise Manager is to monitor the managed servers for alarms and collect summary data. Enterprise Manager can display the health status of each server in the system, such as CPU usage, memory usage, disk space usage, and network traffic. Enterprise Manager can also alert the administrator of any critical or major alarms that occur on the servers, such as service failures, license issues, or configuration errors. Enterprise Manager can also provide reports and charts that show the summary data of the system performance and activity, such as number of calls recorded, number of evaluations completed, number of agents coached, etc.
References: Avaya Workforce Optimization Select Installation Guide

Question#5

What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

A. Replay

B. Record

C. Store/Archive

D. Quality Monitor

Explanation:
Avaya Contact Recorder Advanced (ACRA) is a component of the Avaya Workforce Engagement suite that provides the capability to record, store, and play back voice and screen interactions. The two primary functions of ACRA are record and store/archive. Record function allows businesses to capture customer interactions across multiple channels and media types, such as voice, video, chat, email, and social media. Store/archive function enables businesses to securely store and manage the recorded interactions in compliance with various regulations and standards, such as PCI, GDPR, and MiFID II. ACRA also supports replay function, which allows users to search and play back the recorded interactions based on various criteria, such as date, time, agent, customer, and keywords. Quality monitor function is not a primary function of ACRA, but it is a separate component of the Avaya Workforce Engagement suite that synchronizes the agent’s on-screen activity to the audio recording and provides agent performance evaluation tools.
References:
Avaya Workforce Optimization
Avaya Contact Recording - ESi
Avaya Contact Recording C ESi

Exam Code: 33160T Q & A: 69 Q&As Updated: May 13,2025

Full 33160T Exam Dumps Here

Exam Code: 33160T
Q & A: 69 Q&As
Updated: May 13,2025

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