This Privacy Policy explains how CertQueen collects, uses, retains, and protects personal information when you visit the CertQueen website, register an account, purchase digital products, use learning resources, or contact us. If you do not agree, please stop using the website.

1. About Us

CertQueen.com is operated by CertQueen. “We,” “us,” and “CertQueen” refer to CertQueen and the CertQueen.com website and related services.

2. Information We Collect

We may collect information you provide, including your name, email address, billing information, account-registration and login information, order and purchase information, customer-service communications, refund requests and supporting documents you submit, and other information you choose to provide.

We may also collect order and transaction information, such as order number, purchased product, transaction amount and currency, payment status, payment time, and refund or dispute records. When you visit the website, we may automatically collect your IP address, browser and device type, operating system, pages visited, visit time, basic usage records, and information collected through cookies and similar technologies.

3. How We Use Information

We may use personal information to create and manage accounts; process orders and payments; provide and deliver digital products; send order confirmations and necessary service notices; provide support; review refund eligibility; process refunds, chargebacks, and disputes; improve the website, products, and user experience; prevent fraud, account abuse, and unauthorized access; maintain security; meet accounting, tax, legal, and regulatory obligations; and enforce our Terms and policies.

Where required by applicable law, we process personal information on the basis of contract performance, legitimate business interests, legal obligations, or your consent.

4. Payment Information

Payments are handled by third-party payment providers. Complete card numbers, security codes, and other complete payment credentials are generally collected and processed directly by those providers. CertQueen does not store complete card numbers or security codes on its servers. We may retain limited transaction-related information, including order number, amount, payment status, payment time, billing email, refund records, and dispute records. Payment providers process payment information under their own privacy policies and security standards.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to keep the website and accounts functioning, remember preferences, analyze basic traffic, improve performance and user experience, and maintain security and prevent fraud. You may limit or delete cookies through browser settings, but some website functions may not work properly as a result.

6. Information Sharing

We do not sell personal information. When necessary to provide services, process payments, maintain security, resolve disputes, or comply with legal obligations, we may share relevant information with payment providers, technical service providers, professional advisers, affiliates, or authorities legally entitled to receive it.

7. Data Retention

We retain personal information only for as long as needed to provide services, maintain order records, handle refunds and disputes, prevent fraud, and meet legal obligations. Information no longer needed will be deleted, anonymized, or retained as required by law.

8. Data Security

We use reasonable technical and organizational measures to protect personal information. Internet transmission and electronic storage cannot be guaranteed absolutely secure. Please protect your account password and contact us promptly if you believe your account may have been used without authorization.

9. Your Rights

Subject to applicable law, you may request access to, correction, or deletion of personal information; withdraw consent; restrict certain processing; or opt out of marketing email. Send requests to support@certqueen.com. To protect account security, we may ask you to verify identity. Some information may need to be retained for order records, dispute handling, tax, or legal requirements.

10. Marketing Communications

After you subscribe or consent to marketing communications, we may send product updates, learning resources, or promotions. You may stop marketing email using an unsubscribe link or by contacting support. Order confirmations, security notices, account notices, and other necessary service communications are not marketing messages and may still be sent.

11. Cross-Border Processing

Your personal information may be processed in Hong Kong or in other countries or regions where our payment, hosting, email, or technical service providers are located. Where required by applicable law, we take reasonable measures to protect personal information processed across borders.

12. Third-Party Websites

The website may contain links to third-party websites or services. Their information practices are governed by their own privacy policies. CertQueen is not responsible for the content, security, or privacy practices of third-party websites.

13. Children’s Privacy

CertQueen services are not directed to persons under 16. We do not knowingly collect personal information from children under 16. If we discover such information, we will take reasonable steps to delete it.

14. Updates to this Policy

We may update this Privacy Policy for business, technical, legal, or compliance reasons. The updated version will be published on this page. For changes that may materially affect your rights, we may provide notice through the website, your account, or email.

15. Contact Us

For questions about this Policy, personal-information processing, or related rights, contact support@certqueen.com.