CertQueen provides independently prepared certification exam preparation materials to help learners understand exam topics, review core knowledge, assess their understanding, and prepare more effectively.

If you do not pass an exam after making reasonable use of the relevant study materials and meet all the conditions below, you may submit a refund request for review. This policy provides conditional refund support. It does not guarantee that you will pass an exam, earn a certification, obtain employment, or achieve any other specific learning outcome.

Refund eligibility

To help us process your request smoothly, please make sure that all the following conditions are met:

1.The exam was taken within the required period

The relevant certification exam must be taken from the 7th through the 30th calendar day after purchase, including both the 7th and 30th day.

If you take the exam fewer than 7 calendar days after purchase, your request will not qualify for refund review because this period may not provide enough time to review and use the study materials fully.

2.The request is submitted on time

You must submit your refund request within 7 calendar days after the exam date.

3.An official score report is provided

The official score report must clearly show your name, the exam name or exam code, the exam date, and the exam result.

4.The name matches the order information

The name on the score report must match the purchaser's name or account information.

5.The product matches the exam

The certification exam preparation product you purchased must correspond to the exam you took.

6.The request is submitted by the original purchaser

The original purchaser must submit the refund request. This policy does not apply if the study materials were used by another person, including a friend, colleague, employee, or family member.

Orders containing multiple products

If an order contains multiple certification exam preparation products, we will review only the amount actually paid for the specific product directly related to the eligible exam.

If the order included discounts, bundle pricing, or other promotional benefits, the approved refund amount will be calculated by allocating those benefits proportionally across the products.

Exam timing at a glance

●Exam taken fewer than 7 calendar days after purchase: does not meet the timing requirement for refund review.

●Exam taken from the 7th through the 30th calendar day after purchase: meets the timing requirement for refund review.

●Exam taken more than 30 calendar days after purchase: does not meet the timing requirement for refund review.

Meeting the exam timing requirement does not mean that a refund will be approved automatically. Your request must also satisfy all other conditions in this policy.

Vendors excluded from this policy

Please note that this refund policy does not apply to certification exam preparation products related to the following vendors:

●Dell

●HPE

●Microsoft

●Broadcom

●Fortinet

Products related to these vendors are not eligible under this policy, even if the order meets all other conditions. We will clearly state the applicable refund terms on the relevant product page. Please review those terms before purchasing.

Product updates and special refund conditions

Some products may have different refund conditions because of their update cycles, content maintenance requirements, or other product characteristics.

If a product has special restrictions, we will clearly disclose them on the relevant product page before purchase. Depending on the product and circumstances, eligible customers may receive updated study materials or another form of support.

Please review the relevant product page before purchasing to confirm whether any special conditions apply.

Software and technical compatibility support

Practice software and technical tools included with a product are supplementary learning tools.

Installation problems, operating system incompatibility, device compatibility issues, restrictions caused by local antivirus or security settings, and browser or network configuration issues do not by themselves qualify as reasons for a refund.

If you experience one of these issues, please contact our support team. Where reasonably practicable, we will provide technical assistance or another way to access the relevant learning tools.

How to submit a refund request

Please email your request to support@certqueen.com and include the following information:

●Order number

●Registered email address

●Certification exam preparation product name

●Exam name or exam code

●Exam date

●Official score report

●A brief explanation of your request

To avoid delays, we recommend including all required information and supporting materials with your initial request.

The information you provide will be used only to review your refund request and will be handled in accordance with our Privacy Policy.

Review and refund processing times

Once we receive all required materials, we generally complete the review within 1 to 3 business days.

If your refund is approved, it will be returned to the original payment method. The time required for the funds to appear in your account may vary depending on the payment provider, card issuer, or financial institution.

When this refund policy does not apply

To apply this policy fairly and protect customers who purchase and use our study materials appropriately, we cannot provide a refund under this policy in any of the following circumstances:

●The product relates to a Dell, HPE, Microsoft, Broadcom, or Fortinet certification exam.

●The refund request is submitted after the eligibility period has expired.

●The score report has been altered, cannot be verified, or does not match the order information.

●The person who took the exam was not the purchaser.

●The purchased product does not correspond to the exam taken.

●The relevant product page disclosed different refund conditions.

●The customer breached CertQueen's Terms of Service.

●There is evidence of account sharing, unauthorized distribution, copying, resale, chargeback abuse, or fraud.

●The exam result was cancelled or invalidated because of misconduct or a violation of the examination provider's rules.

Each eligible purchase may receive only one approved refund under this policy.

About examination results

Certification exams are independently organized and administered by third parties. CertQueen cannot control exam questions, scoring standards, exam content updates, individual performance, or certification decisions.

CertQueen provides independently prepared study materials. Unless expressly stated otherwise, CertQueen is not affiliated with, endorsed by, sponsored by, authorized by, or approved by any certification body.

This policy provides conditional refund support for customers who use CertQueen study materials responsibly. It does not guarantee an exam score, certification result, or exam pass. Individual progress and results may vary depending on preparation, experience, study time, and other personal factors.

Policy updates

CertQueen may update this policy when necessary.

The version in effect on the original purchase date will ordinarily apply to the related order. If a later version is more favorable to the customer, the later version may apply.