CertQueen provides independently prepared certification-preparation resources to help learners understand exam topics, review core knowledge, assess their understanding, and prepare more effectively. This Policy provides a conditional refund option for eligible purchases. It does not guarantee an exam pass, certification, employment, or any specific learning outcome.

Refund Eligibility

A customer may be eligible for a refund only if all of the following conditions are met.

1. Exam timing. The relevant certification exam must be taken no earlier than 7 calendar days and no later than 30 calendar days after purchase. An exam taken fewer than 7 calendar days after purchase does not qualify because that period may be insufficient to review and use the learning resources.
2. Claim timing. A refund request must be submitted within 7 calendar days after the exam date.
3. Official score report. You must provide an official score report clearly showing your name, the exam name or exam code, the exam date, and the exam result.
4. Name matching. The name on the score report must match the purchaser’s name or account information.
5. Matching product. The purchased certification-preparation product must correspond to the relevant exam.
6. Original purchaser. The request must be submitted by the original purchaser. The Policy does not apply when resources were used by another person, including a friend, colleague, employee, or family member.

Orders Containing Multiple Products

If an order contains multiple certification-preparation products, only the amount actually paid for the specific product directly related to an eligible exam may be reviewed. Discounts, bundle pricing, and promotional benefits will be allocated proportionally when calculating an approved refund.

Exam Timing Summary

• Exam taken fewer than 7 calendar days after purchase: not eligible for refund review.
• Exam taken from 7 calendar days through 30 calendar days after purchase: meets the timing requirement for refund review.
• Exam taken more than 30 calendar days after purchase: not eligible for refund review.

Product Updates and Special Conditions

Some products may have different refund conditions due to update cycles, content-maintenance requirements, or product characteristics. Any special restriction will be clearly disclosed on the relevant product page before purchase. Depending on the product and circumstances, eligible customers may receive updated learning resources or another alternative support arrangement.

Software and Technical Compatibility

Any practice software or technical tools included with a product are supplementary learning tools. Installation issues, operating-system incompatibility, device-compatibility issues, restrictions caused by local antivirus or security settings, and browser or network configuration issues do not by themselves justify a refund. Where reasonably practicable, our support team will offer technical assistance or another access method.

How to Submit a Refund Request

Email your request to support@certqueen.com and include your order number, registered email address, certification-preparation product name, exam name or exam code, exam date, official score report, and a brief explanation of the request. Information provided for review will be used only to review the request and handled under our Privacy Policy.

Once all required materials are received, refund requests are generally reviewed within 1 to 3 business days. Approved refunds are returned to the original payment method. Actual receipt time may vary by payment provider, card issuer, or financial institution.

Important Limitations

This Policy does not apply if the eligibility period has expired; the score report has been altered, cannot be verified, or does not match order information; the exam taker was not the purchaser; the product does not correspond to the exam; a product page disclosed different refund conditions; the customer breached the Terms of Service; there is evidence of account sharing, unauthorized distribution, copying, resale, chargeback abuse, or fraud; or the result was cancelled or invalidated because of misconduct or a violation of examination-provider rules. Each eligible purchase may receive only one approved refund under this Policy.

No Guarantee of Examination Results

Certification exams are independently organized and administered by third parties. CertQueen cannot control examination questions, scoring standards, updates to exam content, individual performance, or certification decisions. CertQueen provides independently prepared learning resources and, unless expressly stated otherwise, is not affiliated with, endorsed by, sponsored by, authorized by, or approved by any certification body.

This Policy is a conditional refund-support program for customers who use CertQueen learning resources responsibly. It is not a guarantee of examination results, certification results, or an exam pass. Progress and results may vary according to individual preparation, experience, study time, and other personal factors.

Policy Updates

CertQueen may update this Policy when necessary. Ordinarily, the version in effect on the original purchase date applies to the related order, unless a later version is more favorable to the customer.