500-442

Practice 500-442 Exam

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Latest 500-442 Exam Dumps Questions

The dumps for 500-442 exam was last updated on May 06,2025 .

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Question#1

Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

A. Monitor
B. Edit
C. Browse
D. Quick Edit

Question#2

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

A. Script Editor
B. Call Trace
C. Reason Code
D. Workflow
E. Config Manager Tools

Question#3

Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

A. configure Skill groups and Skill targets
B. configure Agent Desk Settings
C. configure Route teams and Skill targets
D. configure Agent Route Groups
E. configure the Administrators

Question#4

In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

A. Routing Layouts
B. Workflows
C. Routing scripts
D. Skill-groups
E. Reason Codes

Question#5

Which server holds the .wav files on a UCCE environment?

A. VXMLGW
B. CVP reporting server
C. ICM Router
D. Media Server

Exam Code: 500-442         Q & A: 60 Q&As         Updated:  May 06,2025

 

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