7392X

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The dumps for 7392X exam was last updated on Nov 08,2019 .

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Question#1

A customer is waiting in queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is waiting in the queue?

A. Agent Stations

B. Vectors

C. Skills

D. Hunt Groups

Question#2

You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as intended.
Which command would you use to do this?

A. list trace stations

B. list trace vector

C. list trace trunk

D. list trace trac

Question#3

A call center has agents skilled in sales of product X. You want them to be able to wrap up calls after they complete a sales call.
To allow this agent to wrap up a call, which parameter should be adjusted?

A. Assigned Skill on the Hunt Group form

B. Call Handling Preference on the Hunt Group form

C. Timed ACW field on the VDN or Hunt Group form

D. Direct Agent Call First on the Agent Handling form

Question#4

A customer has the Elite Call Center package and wants Basic Call Management System (BCMS) for reports.
Which statement is true about this scenario?

A. BCMS has all the functions Call Management System (CMS) supports but with less capacity.

B. BCMS generates Split Reports and not Skills Reports.

C. BCMS does not support all Call Center Elite features.

D. BCMS is only offered for customers with a Basic Call Center package.

Question#5

Which option describes a feature access code?

A. any group of 1 to 4 digits which can include asterisk (*) and pound (#) signs at the beginning

B. any group of 1 to 6 digits

C. any group of 1 to 4 digits where an *(asterisk) can appear anywhere

D. any group of digits and asterisks (*) or pound signs (#)

Exam Code: 7392X Q & A: 61 Q&As Updated: Nov 08,2019

Full 7392X Exam Dumps Here

Exam Code: 7392X
Q & A: 61 Q&As
Updated: Nov 08,2019

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