ITILFND_V4

ITIL 4 Foundation
ITIL Foundation Certification
Updated   September 09,2026
Q&A  71
$56.99
PDF Version $76.99 $56.99
SOFT Version $20.00 Free
2-Year Updates $20.00 $10.00
Related certification: ITIL Foundation Certification
  • DESCRIPTION
  • VIDEO
  • FEEDBACKS
  • RELATED NEWS

What is ITILFND_V4 Exam?

ITILFND_V4 is an exam for ITIL 4 Foundation Certification, which serves as an entry-level qualification for individuals who want to understand the key concepts, principles, and practices of ITIL 4. Passing the ITILFND_V4 exam and obtaining the ITIL 4 Foundation certification demonstrates that you have a basic understanding of ITIL 4 concepts, which can be valuable for individuals working in IT service management or those looking to enhance their career prospects in IT-related roles.

ITILFND_V4 Exam Details

 Number of questions  40 multiple choice questions
 Duration  60 minutes
 Passing Score  26 out of 40 required to pass (65%)

ITILFND_V4 Exam Topics

The ITILFND_V4 exam covers a range of topics related to the ITIL 4 framework. The certification exam assesses candidates' understanding of the following key areas.

Service Management Concepts: This topic introduces the key concepts of service, service management, and value. It covers the definition of a service, the concept of stakeholders, products, and outcomes, and the relationship between products, services, and resources.

The Four Dimensions of Service Management: ITIL 4 introduces four dimensions that must be considered when designing and managing services. These dimensions are organizations and people, information and technology, partners and suppliers, and value streams and processes.

The ITIL Service Value System (SVS): The SVS represents the model of how all the components and activities of an organization work together to facilitate value creation through IT-enabled services. It includes the guiding principles, governance, service value chain, and practices.

The ITIL Service Value Chain: This topic explores the six activities that form the core of the ITIL SVS. The activities are Plan, Improve, Engage, Design & Transition, Obtain/Build, and Deliver & Support. Each activity contributes to the creation of value for the service.

ITIL Guiding Principles: There are seven guiding principles in ITIL 4 that provide organizations with guidance for adopting and adapting service management. These principles include focusing on value, starting where you are, progressing iteratively with feedback, collaborating and promoting visibility, thinking and working holistically, keeping it simple and practical, and optimizing and automating.

ITIL Management Practices: ITIL 4 introduces several management practices that cover various aspects of service management. Some of these practices include incident management, problem management, change control, service level management, service desk, service catalog management, and more.

Continual Improvement: This topic emphasizes the importance of continual improvement across all aspects of the IT service organization, including services, processes, and technology.

ITILFND_V4 Exam Target Audience

ITILFND_V4 exam is designed for individuals who want to gain a fundamental understanding of the ITIL 4 framework. It serves as an entry-level qualification and is suitable for a wide range of professionals, including IT Service Management (ITSM) Practitioners, IT Professionals, IT Project Managers, IT Business Owners and Managers, Individuals in Non-IT Roles, Students and Graduates.

Valuable ITILFND_V4 Exam preparation material

If you're looking for additional exam preparation material for the ITIL 4 Foundation Exam, CertQueen offers a range of helpful resources, including study guides, sample questions, and exam preparation material. The ITILFND_V4 exam preparation material provide a comprehensive overview of the ITIL 4 framework, key concepts, and service management practices, and are a valuable resource for anyone preparing for the exam.

Benefits of ITIL 4 Foundation Certification

ITIL is a widely recognized and adopted framework for IT service management, and the ITIL 4 Foundation certification is globally acknowledged. Having this certification on your resume can enhance your credibility and open up opportunities both nationally and internationally. ITIL 4 Foundation equips you with best practices for managing IT services, leading to improved service delivery, increased customer satisfaction, and better alignment with business objectives. 

ITIL 4 is designed to be adaptable to various types of organizations and scalable to fit different business sizes. It can be applied across industries, making it a versatile framework. ITIL 4 Foundation serves as a prerequisite for higher-level ITIL 4 certifications. Once you have the foundation certification, you can pursue specialized areas of ITIL 4 to further advance your knowledge and expertise.

10 belongs to any of them

Submit Reviews

Your content: 
Your name:  Verify Code:  feedback    
Related ExamsMore
ITILFND_V4    ITIL 4 Foundation
ITILFND V5    ITIL Foundation (Version 5)
ITIL 5 Foundation    ITIL Foundation (Version 5)