74920T Exam Preparation Material | AXP On-Prem (formerly Aura® Call Center Elite) Support Online Test

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Prepare for the 74920T AXP On-Prem (formerly Aura® Call Center Elite) Support Online Test exam with CertQueen's independently developed study resources. Review important concepts, practice scenario-based questions, and use clear explanations to identify areas that require further study.

Question#1

What are two call vectoring command failures for "adjunct routing"? (Choose two.)

A. The VDN's COR does not permit routing to the adjuncts applied destination.
B. The specified agent Is not logged into the specified split tor a direct agent call.
C. The VDN's COS-group does not have Console Permission set to y.
D. The CTI link can be any Identifier.

Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101050308 (18)

Question#2

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A. It enables routing of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.

Explanation:
Explanation: Reference Avaya Aura™ Call Center Feature Reference 6.0 page 78

Question#3

Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

A. list trace VDN
B. list trace vector
C. display events
D. list trace station

Question#4

Which vector object can replace the Time of day (TOD) global Vector Variable?

A. Vector Routing Table
B. Business Schedule Table
C. Service Hours Table
D. Policy Routing Table

Question#5

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

A. Interflow, Outflow, and 1st Available
B. Primary, Status poll, and Outflow
C. Status poll, Interflow, and 1st available
D. Primary, Status poll, and Interflow

Exam Code: 74920T
Q & A: 83 Q&As         Updated:  Oct 07,2026

 

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What This 74920T Study Resource Helps You Do

Review Key Concepts

Review the technologies, products, processes, and practical skills covered by the current 74920T exam objectives.

Practice Scenario-Based Questions

Work through independently developed questions designed to strengthen your understanding of technical scenarios and decision-making.

Identify Knowledge Gaps

Use your results and the provided explanations to find weaker areas and focus your study more effectively.

How to Use This 74920T Preparation Material

Review the Exam Scope

Start by reviewing the topics covered by the 74920T exam. Compare them with the official exam objectives to understand the required technologies, operational tasks, and practical skills, then identify the areas that deserve the most attention.

Practice Independently

Complete a focused set of practice questions for each topic. On your first attempt, avoid referring to notes, answers, or other study resources so that you can evaluate your current understanding more accurately.

Study the Explanations

Review the answers and explanations after completing each practice session. Understand why the correct option is appropriate for the given scenario and why the other options may be incorrect or less suitable.

Close Knowledge Gaps

Keep track of incorrect answers, unfamiliar concepts, and weaker knowledge areas. Review these topics using official documentation and practical experience, then answer the related questions again to reinforce your understanding and monitor your progress.

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Exam Code: 74920T
Q & A: 83 Q&As
Updated:  Oct 07,2026

 

 Access Complete 74920T Preparation Material