820-605

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The dumps for 820-605 exam was last updated on Jul 05,2025 .

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Question#1

What is a lagging indicator of the customer achieving the value proposition?

A. product deployment

B. contract renewal

C. decrease in the number of problem reports

D. movement to evaluate stage

Question#2

Which action should be taken when new company leadership is forcing a competitor’s solution?

A. Recheck the value realized by the current solution.

B. Demonstrate how the current solution is a lower-cost solution than competitors.

C. Hold an executive briefing to evaluate risks of the proposed solution.

D. Tell the new leadership about the long-standing relationship between two companies.

Question#3

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A. Run analysis on all the license types used by the customer on all platforms

B. Share the report with the customer point of contact for license types B and D and determine causes

C. Provide trending information on license types B and D and share with all stakeholders D . Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Question#4

Which Key Performance Indicators contribute to customer value achievements?

A. profit and risk reduction

B. employee usage and training volume

C. product, services, and sales

D. cost, time, and customer satisfaction

Question#5

A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?

A. Twice yearly student and staff surveys with two QUESTIONs related to IT B . Measure the number of complaints raised by students

B. Combination of tailored surveys and IT tools-based metrics D . Implement staff Super Users to provide feedback

Exam Code: 820-605 Q & A: 163 Q&As Updated: Jul 05,2025

Full 820-605 Exam Dumps Here

Exam Code: 820-605
Q & A: 163 Q&As
Updated: Jul 05,2025

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