CIS-CSM

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Latest CIS-CSM Exam Dumps Questions

The dumps for CIS-CSM exam was last updated on Apr 01,2026 .

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Question#1

What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)

A. Knowledge and skills required for agents

B. Geographical location of customer

C. Languages spoken by agents

D. Number and type of support tools available

E. Number of customer service portals used

F. Number of agents required

Question#2

What are benefits of me Conversation History feature? (Choose two.)

A. Shorter calls for agents by reducing the time to search for information

B. A customized admin chat toolbar with emojis for agents to use in chat messages

C. Improved customer satisfaction as agents can respond to and resolve customer issues faster

D. Better language management by flagging key words and alerting chat managers when agents use one or more of those words

Question#3

What attribute/field is employed to construct the hierarchy of Install Base Items in a system?

A. Parent Install Base Item

B. Configurable Attributes

C. Root Install Base Item

D. Child Install Base Item

Question#4

Benefits of Proactive Customer Service Operations include: (Choose two.)

A. Reduced inbound calls from customers Most Voted

B. Reduction in staff turnover

C. Major cases can be eliminated as there will be no Impact to customers

D. Reduced Mean Time To Resolve (MTTR) Most Voted

E. Guaranteed increase in customer satisfaction

Question#5

How are consumers related to households?

A. Household Member table

B. Location table

C. Household field on the Consumer record

D. Consumer are not related to Households

Exam Code: CIS-CSM Q & A: 257 Q&As Updated: Apr 01,2026

Full CIS-CSM Exam Dumps Here

Exam Code: CIS-CSM
Q & A: 257 Q&As
Updated: Apr 01,2026

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