CIS-ITSM Exam Preparation Material | Certified Implementation Specialist - IT Service Management

Prepare for the CIS-ITSM with reliable study materials, practice questions, and key exam insights.

Prepare for the CIS-ITSM Certified Implementation Specialist - IT Service Management exam with CertQueen's independently developed study resources. Review important concepts, practice scenario-based questions, and use clear explanations to identify areas that require further study.

Question#1

Which of the following roles has the ability to create and manage user criteria for service catalogs?

A. catalog_admin
B. itil_admin
C. catalog_manager
D. catalog_criteria_admin
E. catalog_criteria_manager

Question#2

Which type of catalog item may be found in a Service Catalog?

A. Requested Items
B. Record Producers
C. Categories
D. Execution Plans

Question#3

Which role has the ability to configure and manage Incident Management properties?

A. incident_admin
B. itil
C. itil_admin
D. incident_manager

Question#4

Where do you enable the Search as feature for an incident?

A. incident.deflection system property
B. Incident Properties application
C. Related Search Results table configuration
D. Incident form design

Question#5

You have created a new Change model and added a new Approval Policy for that model. But the newly defined approval is not triggering.
What could cause this issue?

A. The business rule "Apply approval policy" on the change_request table has not been updated to include the new Approval Policy.
B. The "Apply Change Approval Policy" action in the flow created for the new change model does not reference the new Approval Policy.
C. The workflow that triggers the Approval Policy for the new model has not been created using the workflow editor.
D. The system property "glide.ui.approval.policies" has not been updated to include the new Approval Policy.

Exam Code: CIS-ITSM
Q & A: 190 Q&As         Updated:  Oct 07,2026

 

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What This CIS-ITSM Study Resource Helps You Do

Review Key Concepts

Review the technologies, products, processes, and practical skills covered by the current CIS-ITSM exam objectives.

Practice Scenario-Based Questions

Work through independently developed questions designed to strengthen your understanding of technical scenarios and decision-making.

Identify Knowledge Gaps

Use your results and the provided explanations to find weaker areas and focus your study more effectively.

How to Use This CIS-ITSM Preparation Material

Review the Exam Scope

Start by reviewing the topics covered by the CIS-ITSM exam. Compare them with the official exam objectives to understand the required technologies, operational tasks, and practical skills, then identify the areas that deserve the most attention.

Practice Independently

Complete a focused set of practice questions for each topic. On your first attempt, avoid referring to notes, answers, or other study resources so that you can evaluate your current understanding more accurately.

Study the Explanations

Review the answers and explanations after completing each practice session. Understand why the correct option is appropriate for the given scenario and why the other options may be incorrect or less suitable.

Close Knowledge Gaps

Keep track of incorrect answers, unfamiliar concepts, and weaker knowledge areas. Review these topics using official documentation and practical experience, then answer the related questions again to reinforce your understanding and monitor your progress.

Independent CIS-ITSM Preparation Resource

CertQueen independently develops its certification study materials for educational purposes. The practice questions are not copied from, recalled from, or presented as live or official exam questions.

CertQueen is not affiliated with, endorsed by, sponsored by, or authorized by any certification provider. Certification names, exam codes, product names, and related trademarks are the property of their respective owners and are referenced only for identification and educational purposes.

Exam Code: CIS-ITSM
Q & A: 190 Q&As
Updated:  Oct 07,2026

 

 Access Complete CIS-ITSM Preparation Material