CIS-SPM Exam Preparation Material | Certified Implementation Specialist - Strategic Portfolio Management

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Question#1

The Project Management application enables users to create parent-child relationships between tasks and dependencies, such as finish-to-start and finish-to-finish, between tasks.
How many relationships can exist between two tasks?

A. One

B. Two

C. Three.

D. Four.

Question#2

Which of the following can be used to calculate planned cost when creating a resource plan? Choose 2 answers

A. Demand rate

B. Rate card

C. Default rate

D. Project rate

Explanation:
According to the ServiceNow documentation1, a rate card is a table that defines the hourly cost of labor for different roles or resources. A project rate is a fixed rate that is applied to all resources assigned to a project, regardless of their roles or individual rates. Both of these can be used to calculate the planned cost of a resource plan by multiplying the hours allocated to each resource by the corresponding rate. The other options are incorrect because:
A. Demand rate: A demand rate is a rate that is applied to a demand, not a resource plan. It is used to estimate the cost of fulfilling a demand before it is converted into a project2.
C. Default rate: A default rate is a rate that is applied to a resource when no other rate is specified. It is not a valid option for calculating the planned cost of a resource plan, as it is only used as a fallback option3.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_RateCards.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DefaultRate.html

Question#3

If a user creates a new demand from the demand workbench, what state will the system save the record in?

A. approved

B. open

C. draft

D. qualified

Explanation:
According to the Using the Demand Workbench document, if a user creates a new demand from the demand workbench, the system saves the record in the qualified state and displays it on the bubble chart. The other options are not correct, as they are not the default state for a new demand created from the demand workbench. The approved state is the final state for a demand that has passed all the assessments. The open state is the initial state for a demand that is created from the Service Catalog. The draft state is the state for a demand that is created from the Demand form.

Question#4

Where is the normalization process used?

A. Demand Approval.

B. Assessment scoring.

C. Cost plan updates.

D. Risk records.

Question#5

The project property to update actual effort from time card is controlled at what level?

A. Application Level (Global).

B. Portfolio Level.

C. Program Level.

D. Project Level.

Explanation:
According to the ServiceNow documentation1, the project property to update actual effort from time card is controlled at the project level. This property is called Update actual effort from time card and it determines if the Actual effort field on the Dates tab should be updated based on the hours entered from time cards for the project. If set to Yes, the Actual effort field is read-only on the Project and Project Task forms. If set to No, the Actual effort field is editable on the Project and Project Task forms.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

Exam Code: CIS-SPM
Q & A: 112 Q&As Updated: Oct 17,2026

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Exam Code: CIS-SPM
Q & A: 112 Q&As
Updated: Oct 17,2026