A. An immediate call is made to the issuer and the VPA who, between them, contact law enforcement and put together a joint statement
B. The head of security initiates a meeting, and once the VPA approves the messaging, law enforcement is notified in two days
C. A report is requested by the issuer, the vendor sends it to them, and the issuer handles the incident with the local police
D. After an incident review, the VPA, issuer and law enforcement are all notified within 24 hours
Explanation:
According to the PCI Card Production Physical Security Requirements, one of the security controls for card shipment is to ensure that the vendor has an incident response plan in place to handle any card shipment incidents, such as loss, theft, or tampering.
The incident response plan should include the following steps1:
The vendor should conduct an incident review to determine the cause and scope of the incident, and document the findings and actions taken.
The vendor should notify the VPA, the issuer, and law enforcement of the incident within 24 hours of discovery, or as soon as possible.
The vendor should cooperate with the VPA, the issuer, and law enforcement in the investigation and resolution of the incident, and provide any evidence or information requested.
The vendor should implement corrective actions to prevent the recurrence of the incident, and report the results to the VPA and the issuer. Therefore, the response that best reflects a compliant organization is option D, which follows the steps of the incident response plan as required by the PCI Card Production Physical Security Requirements.
References: PCI Card Production Physical Security Requirements, Version 1.0, April 2019, Section 1.1, Objective 6, Requirement 6.2, Page 131