GCP-GC-ADM

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Latest GCP-GC-ADM Exam Dumps Questions

The dumps for GCP-GC-ADM exam was last updated on Jun 12,2025 .

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Question#1

A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A. Architect

B. Automatic Call Distribution

C. Call Routing

D. Scheduling

Question#2

Several people have complained that they try to join a group chat and they can’t find the group in a search .
What is the most likely reason?

A. The group is in the wrong Organization

B. Group chat is only available to administrators

C. The group is set to members only and they are not members of the group

D. The group is set to public

Question#3

What attributes can be assigned to agents to ensure that interactions are routed to the most qualified agent? (Choose two.)

A. Languages

B. Medians

C. Skills

D. Index Ratings

E. Knowledge levels

Question#4

The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A. The maximum capacity that an agent may handle simultaneously for each supported media type

B. The after call work time for each media type

C. The length of time that an agent may spend on each media type

D. The number of different media types that an agent may handle simultaneously

E. The media types that can interrupt current interactions that an agent is handling

Explanation:
Reference: https://help.mypurecloud.com/articles/utilization/

Question#5

What would you select from the Admin>Outbound Dialing menu to create a new campaign?

A. Scripts

B. Schedules

C. Campaign Dashboard

D. Campaign Management

Explanation:
Reference: https://help.mypurecloud.com/articles/create-predictive-dialing-campaign/

Exam Code: GCP-GC-ADM Q & A: 60 Q&As Updated: Jun 12,2025

Full GCP-GC-ADM Exam Dumps Here

Exam Code: GCP-GC-ADM
Q & A: 60 Q&As
Updated: Jun 12,2025

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