H21-287_V1.0 Exam Preparation Material | HCSP-Presales-Service(AICC) V1.0

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Prepare for the H21-287_V1.0 HCSP-Presales-Service(AICC) V1.0 exam with CertQueen's independently developed study resources. Review important concepts, practice scenario-based questions, and use clear explanations to identify areas that require further study.

Question#1

What is the fundamental technical difference between "Skill-Based Routing" and "Behavioral Routing" in an advanced AICC ICD implementation?

A. Skill-Based Routing uses agent proficiency levels, while Behavioral Routing analyzes real-time customer sentiment to select an agent.
B. Skill-Based Routing is for voice calls only, while Behavioral Routing is for digital channels.
C. Skill-Based Routing is configured statically, while Behavioral Routing is always dynamic and requires no configuration.
D. They are synonymous terms for the same functionality.

Question#2

When sizing the storage for an AICC deployment, the formula (Number of Recorded Channels) * (Hours per Day) * (Bits per Second) * (3600 seconds) / (8 bits/byte) is used to calculate what?

A. Daily network bandwidth consumption.
B. Daily storage consumption for call recordings in bytes.
C. The CPU utilization of the media servers.
D. The number of concurrent agents supported.

Question#3

What is the primary security concern associated with remote agents using softphones on their personal computers?

A. The potential for malware on the computer to intercept voice data or keylogs.
B. The quality of the agent's headset.
C. The speed of the agent's home internet connection.
D. The operating system version on the computer.

Question#4

In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A. A range of telephone numbers that are routed to the AICC system over the SIP trunk.
B. A protocol for video calls.
C. A type of audio codec.
D. A method for agent authentication.

Question#5

For a high-volume contact center, which reporting metric, when analyzed over time, is the most critical indicator of whether the AICC solution is correctly sized for the agent workforce?

A. Average Speed of Answer (ASA)
B. Agent Occupancy Rate
C. First Call Resolution (FCR)
D. Number of interactions per day

Exam Code: H21-287_V1.0
Q & A: 130 Q&As         Updated:  Sep 27,2026

 

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