ITIL 4 Specialist High velocity IT

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The dumps for ITIL 4 Specialist High velocity IT exam was last updated on Aug 19,2025 .

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Question#1

An organization has a culture that encourages people to hide their mistakes. This reduces opportunities to learn and improve in many different areas.
Which practice would MOST help to improve this situation and how?
Relationship management, by developing and communicating values and principles Which is an example of planning for value co-creation?

A. k

B. 5px;">Agreeing with a customer the service desk team's response times for each method of user contact</li>

Question#2

Which statement about the reporting of service outcomes and performance is CORRECT?
Which statement about the reporting of service outcomes and performance is CORRECT?

A. IT component scorecards should be mapped to service provider outcomes

B. Customer satisfaction feedback should be mapped to service provider outcomes

C. Service performance metrics should be mapped to customer outcomes

D. Return on investment (ROI) should be mapped to customer outcomes

Question#3

Which activity describes user-centered service design?

A. 35px;">Balancing user experience with the technical and business requirements</li>

B. k

Question#4

An organization has recently made improvements to how users request new phones, track their arrival and get help setting the phone up.
Which practice has been most affected by these improvements?

A. j

B. 35px;">Service request Management</li>

Question#5

A bank provides an online banking service to external users.
The bank measures the functional and non-functional aspects of the service in several ways and is meeting its targets. However, user satisfaction with the service is not as high as the bank would like it to be.
Which is the BEST example of an additional aspect of the service that the bank should measure?

A. The number of times a transaction is started but not completed

B. k

Exam Code: ITIL 4 Specialist High velocity IT Q & A: 96 Q&As Updated: Aug 19,2025

Full ITIL 4 Specialist High velocity IT Exam Dumps Here

Exam Code: ITIL 4 Specialist High velocity IT
Q & A: 96 Q&As
Updated: Aug 19,2025

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