Salesforce Certified Platform Administrator II Exam Preparation Material | Salesforce Certified Platform Administrator II

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Prepare for the Salesforce Certified Platform Administrator II Salesforce Certified Platform Administrator II exam with CertQueen's independently developed study resources. Review important concepts, practice scenario-based questions, and use clear explanations to identify areas that require further study.

Question#1

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.
What should the administrator do to help meet this goal?

A. Set up and configure Entitlement Process to design timelines and track issue resolution.
B. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
C. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
D. Expose the Service Contracts object in the Service Console for an agent to view when working a case.

Explanation:
An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties.
Reference:
https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_process.htm&type=5

Question#2

The sale VP notices several sales reps generating a contract too early in the sales stage. The help correct this Behavior, the has requested the Create Contract button only be available when the opportunity reach… negotiation stage.
How should the administrator meet this requirement?

A. Create a validation rule.
B. Configure dynamic action.
C. Create a custom permission.
D. Modify page layout.

Explanation:
Dynamic actions are a way to conditionally display actions on a record page based on criteria such as field values, user profile, device type, or record type. Dynamic actions can help streamline the user interface and guide users to take the right actions at the right time. Dynamic actions can be used to show or hide the Create Contract button based on the opportunity stage value

Question#3

Cloud Kicks (CK) has deployed several new custom apps that use Lightning Web components. The administrator is now concerned that they may need to make some adjustments to CK’s org to make it more secure.
Which tools should the administrator use to expose possible security risks within a Lightning web component?

A. Health Check
B. Master Encryption Keys
C. Salesforce Optimizer
D. Self-signed Certificates

Explanation:
Salesforce Optimizer is a tool that analyzes your Salesforce implementation across multiple features such as security health check scores, API usage limits, field usage, and more, and provides recommendations for improvement. Salesforce Optimizer can also scan your Lightning web components and identify potential security risks such as cross-site scripting (XSS) vulnerabilities, insecure content delivery network (CDN) references, or missing locker service compatibility.
Reference:
https://help.salesforce.com/s/articleView?id=sf.optimizer.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.optimizer_security.htm&type=5

Question#4

An administrator needs to create a junction object called Account Region to link the standard Account object with a custom object called Region.
Once the junction object is created, what are the next two steps the administrator should take? Choose 2 answers

A. Make a master-detail relationship field on the junction object to the Region object.
B. Build a master-detail relationship field on the Region object to the junction object.
C. Create a master-detail relationship field on the Account object to the junction object.
D. Configure a master-detail relationship field on the junction object to the Account object.

Explanation:
A junction object is a custom object that has two master-detail relationships with two other objects.
A junction object allows administrators to create many-to-many relationships between objects, such as relating multiple accounts to multiple regions.
To create a junction object called Account Region to link the standard Account object with a custom object called Region, an administrator needs to do the following steps:
A) Make a master-detail relationship field on the junction object to the Region object.
A master-detail relationship field is a field that links a child record to a parent record. The child record inherits the sharing and security settings of the parent record. By making a master-detail relationship field on the junction object to the Region object, an administrator can link each Account Region record to one Region record and make Region the first master of the junction object.
Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5
D) Configure a master-detail relationship field on the junction object to the Account object.
By configuring a master-detail relationship field on the junction object to the Account object, an administrator can link each Account Region record to one Account record and make Account the second master of the junction object. This allows administrators to relate multiple accounts to multiple regions through the junction object.
Reference: https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5

Question#5

The operations team at Ursa Major Solar (UMS) currently tracks installations using a spreadsheet. The information captured includes customer name, address, purchase and installation dates, configuration specs, and additional installer instructions. UMS's CEO would like to utilize Salesforce to track this information instead.
Which action should the administrator take to meet this requirement?

A. Use Salesforce REST API to create the object and also import the data.
B. Use Lightning Object Creator to create the object and also import the data.
C. Use Schema Builder to create the object and also import the data.
D. Use Object Manager to create the object and also import the data.

Explanation:
Lightning Object Creator is a tool that allows you to create custom objects and fields from a spreadsheet in a few clicks. Lightning Object Creator analyzes the spreadsheet data and suggests the best way to map it to Salesforce fields and relationships. You can also import the data from the spreadsheet into the new custom object and view it in a list view or a related list. In this case, you can use Lightning Object Creator to create a custom Project object from the spreadsheet that tracks installations and also import the data into the new object.
Reference:
https://help.salesforce.com/s/articleView?id=sf.object_creator_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.object_creator_create_object.htm&type=5

Exam Code: Salesforce Certified Platform Administrator II
Q & A: 250 Q&As         Updated:  Nov 02,2026

 

 Access Complete Salesforce Certified Platform Administrator II Preparation Material

What This Salesforce Certified Platform Administrator II Study Resource Helps You Do

Review Key Concepts

Review the technologies, products, processes, and practical skills covered by the current Salesforce Certified Platform Administrator II exam objectives.

Practice Scenario-Based Questions

Work through independently developed questions designed to strengthen your understanding of technical scenarios and decision-making.

Identify Knowledge Gaps

Use your results and the provided explanations to find weaker areas and focus your study more effectively.

How to Use This Salesforce Certified Platform Administrator II Preparation Material

Review the Exam Scope

Start by reviewing the topics covered by the Salesforce Certified Platform Administrator II exam. Compare them with the official exam objectives to understand the required technologies, operational tasks, and practical skills, then identify the areas that deserve the most attention.

Practice Independently

Complete a focused set of practice questions for each topic. On your first attempt, avoid referring to notes, answers, or other study resources so that you can evaluate your current understanding more accurately.

Study the Explanations

Review the answers and explanations after completing each practice session. Understand why the correct option is appropriate for the given scenario and why the other options may be incorrect or less suitable.

Close Knowledge Gaps

Keep track of incorrect answers, unfamiliar concepts, and weaker knowledge areas. Review these topics using official documentation and practical experience, then answer the related questions again to reinforce your understanding and monitor your progress.

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Exam Code: Salesforce Certified Platform Administrator II
Q & A: 250 Q&As
Updated:  Nov 02,2026

 

 Access Complete Salesforce Certified Platform Administrator II Preparation Material