Salesforce Communications Cloud

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Latest Salesforce Communications Cloud Exam Dumps Questions

The dumps for Salesforce Communications Cloud exam was last updated on May 01,2025 .

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Question#1

UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service
What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
C. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.
D. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products

Question#2

ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same.
Which features should the consultant suggest to address the above requirements.

A. Discounts.
B. Adjustment using Context rules
C. Promotions
D. Customizations using CPQ Hooks

Question#3

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a callout orchestration item to execute a request on the fulfillment system for activation
B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
C. Implement a milestone orchestration item to execute request on the fulfillment system for activation
D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Question#4

UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog
What are the three options should consultant configure to meet this requirement

A. Fields
B. Calculation Matrix
C. Price lists
D. Attribute
E. Pricing plan

Question#5

An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number.
Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Service Entitlement
B. Service Account
C. Contract Line Item
D. Subscription

Exam Code: Salesforce Communications Cloud         Q & A: 77 Q&As         Updated:  May 01,2025

 

 Full Salesforce Communications Cloud Exam Dumps Here