Salesforce Slack Administrator Exam Preparation Material | Salesforce Certified Slack Administrator Exam

Prepare for the Salesforce Slack Administrator with reliable study materials, practice questions, and key exam insights.

Prepare for the Salesforce Slack Administrator Salesforce Certified Slack Administrator exam with CertQueen's independently developed study resources. Review important concepts, practice scenario-based questions, and use clear explanations to identify areas that require further study.

Question#1

You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?

A. Add members of the customer support team as App Managers under workspace App Management settings.
B. Enable a policy that allows any user role to utilize steps from installed apps when using Workflow Builder.
C. Enable channel email addresses to forward support emails to their dedicated channel.
D. Enable Workflow Builder and webhooks in Workflow Builder
E. Add a Workflow creation policy to allow 'Everyone, except Guests" to create workflows in your EnterpriseGrid.

Question#2

You're an admin in your organization's external workspace, which is used primarily for Slack Connect conversations. Recently, you received several complaints about inappropriate messages posted by a user at another organization. The user has posting permission only, and their messages are in clear violation of your Codes of Conduct.
Which step should you take to eliminate inappropriate messages from this user moving forward?

A. Disconnect all shared connection points with the offensive user's organization using the Connections menu.
B. Remove the user from all of their channels in bulk using the External People menu.
C. Mute the offensive user in each of the channels where they have membership using the channel Settings menu.
D. Encourage users who reported the messages to use the /leave slash command in each conversation with the offensive user.

Question#3

You're a Workspace Owner on the Slack Business* plan. Your company receives a report indicating the leak of trade secrets and needs to conduct an urgent investigation by reviewing Slack content in your public channels.
What is the best way to quickly handle this request? (Select the best answer.)

A. Contact Slack, and apply to export data from all channels and conversations, including private channels and direct messages (DMs).
B. Contact Slack, and request access to export the required public channel data.
C. Use the import/Export Data tool under workspace settings to export the required public channel data.
D. Use the Discovery APIS to export the required public channel data.

Question#4

Andrew is a Workspace Owner and head of HR for a government agency in Munich, Germany. As the head of HR, he manages all aspects of human resources in order to create an engaged workforce and resilient organization.
The HR teams use a variety of technologies, and leadership is implementing a new integrated tool to improve collaboration and productivity. While the tool has many benefits, the adoption rate has been slow due to a lack of internal awareness.
Andrew wants to convince leadership that he needs internal Slack advocates who can lead and support co- workers through the transition. He has a few people in mind who he would nominate as Champions.
Which options appropriately describe Champions? (Choose all that apply.)

A. They are Slack Administrators, so they have the correct permissions to help the company manage change.
B. They actively communicate and promote transparency to reinforce the purpose and value of the tool.
C. They model best practices, and they can rally the team toward common goals.
D. They identify and implement key use cases for the tool and modify them over time to improve the team’s workflows.

Question#5

You re a Workspace Owner and you just launched Slack across your entire organization. You look at the percentage of messages viewed in public channels versus in private channels and direct messages (DMs), and notice that most communication is happening in DMs.
Which two actions should you take to promote the usage of channels? (Select the TWO best answers.)

A. Turn off the ability for users to create channels, so they can collaborate only in the exist.ng channels.
B. Publish a Slack Etiquette guide that includes a rule of defaulting to using channels.
C. Send a company-wide email asking members to use Slack channels for collaboration.
D. Ask your Slack Champions to model the behavior, and encourage others to post in channel.
E. Create the default channels, so that employees have more options in the channels they can use for collaboration.

Exam Code: Salesforce Slack Administrator
Q & A: 206 Q&As         Updated:  Oct 08,2026

 

 Access Complete Salesforce Slack Administrator Preparation Material

What This Salesforce Slack Administrator Study Resource Helps You Do

Review Key Concepts

Review the technologies, products, processes, and practical skills covered by the current Salesforce Slack Administrator exam objectives.

Practice Scenario-Based Questions

Work through independently developed questions designed to strengthen your understanding of technical scenarios and decision-making.

Identify Knowledge Gaps

Use your results and the provided explanations to find weaker areas and focus your study more effectively.

How to Use This Salesforce Slack Administrator Preparation Material

Review the Exam Scope

Start by reviewing the topics covered by the Salesforce Slack Administrator exam. Compare them with the official exam objectives to understand the required technologies, operational tasks, and practical skills, then identify the areas that deserve the most attention.

Practice Independently

Complete a focused set of practice questions for each topic. On your first attempt, avoid referring to notes, answers, or other study resources so that you can evaluate your current understanding more accurately.

Study the Explanations

Review the answers and explanations after completing each practice session. Understand why the correct option is appropriate for the given scenario and why the other options may be incorrect or less suitable.

Close Knowledge Gaps

Keep track of incorrect answers, unfamiliar concepts, and weaker knowledge areas. Review these topics using official documentation and practical experience, then answer the related questions again to reinforce your understanding and monitor your progress.

Independent Salesforce Slack Administrator Preparation Resource

CertQueen independently develops its certification study materials for educational purposes. The practice questions are not copied from, recalled from, or presented as live or official exam questions.

CertQueen is not affiliated with, endorsed by, sponsored by, or authorized by any certification provider. Certification names, exam codes, product names, and related trademarks are the property of their respective owners and are referenced only for identification and educational purposes.

Exam Code: Salesforce Slack Administrator
Q & A: 206 Q&As
Updated:  Oct 08,2026

 

 Access Complete Salesforce Slack Administrator Preparation Material