Service Cloud Consultant

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The dumps for Service Cloud Consultant exam was last updated on Jul 07,2025 .

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Question#1

The Vice President (VP) of Customer Support for Universal Containers has issued a mission statement that "We will empower our customers to interact with us in the way of their choosing." Universal Containers has recently deployed a new toll-free interactive voice response (IVR) system and knowledgebase. The VP has asked the management team to make additional system enhancements to fulfill this mission statement.
Which three should the consultant recommend to achieve the mission statement? Choose 3 answers

A. Replace the existing "Chat Now" button on the Customer Community with a toll- free phone number.

B. Create a central "Contact Us" page which provides access to all available channels.

C. Enforce that customers must search the knowledgebase before they can see the Contact Us page.

D. Optimize the customer community for mobile devices to have access to the same support as desktops.

E. Enable customers to be emailed FAQs by accessing the interactive voice response 24 hours per day.

Question#2

Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality? Choose 2 answers

A. Salesforce Connect

B. Custom Objects

C. Middle-tier integration

D. External Objects

Question#3

universal containers is implementing a customer community using the customer service template. One of the requiremnets is for members to be able to find knowledge articles based on the product type.
How should consultant satisfy this requirement

A. Define article types with sharing settings

B. Enable suggested artciels in the community

C. Utilize topic tags for each product type

D. Set the visibility to the data categories

Question#4

to help service agents more accurately respond to cases universal containers wants a list of relevant
knowledge articles to be displayed on case record page.

A. Add the knowledge related list to the case record page

B. Add the knowledge tab to the service console

C. Add knowledge component to case record page

D. Add knowledge data categories to each case

Question#5

Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:
• Agents need to collaborate with other teams.
• The product development team needs to be alerted on high-priority cases for specific products.
Which solution will meet these requirements?

A. Use Process Builder for notifications and case teams to monitor cases.

B. Use Process Builder for notifications and account teams to monitor cases.

C. Use escalation rules for notifications and account teams to monitor cases.

D. Use escalation rules for notifications and case teams to monitor cases.

Exam Code: Service Cloud Consultant Q & A: 198 Q&As Updated: Jul 07,2025

Full Service Cloud Consultant Exam Dumps Here

Exam Code: Service Cloud Consultant
Q & A: 198 Q&As
Updated: Jul 07,2025

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