Cracked Latest Questions for ServiceNow CIS-CSM Exam
June 13,2020 03:30 AM
Specialist-Customer Service Management Exam CIS-CSM latest preparation material have been cracked, which are valid for you to pass the test. The Certified Implementation Specialist–Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist. To pass ServiceNow CIS-CSM exam well, the official CIS-CSM exam information, topics and exam preparation material are important in your preparation.
ServiceNow CIS-CSM Exam Information
The Certified Implementation Specialist–Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application. The ServiceNow CIS-CSM exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. After completing and submitting the CIS-CSM exam, a pass or fail result is immediately calculated and displayed to the candidate.
CIS-CSM ServiceNow Exam Topics
CIS-CSM Specialist-Customer Service Management exam topics cover the following 4 sections.
Engagement Methodology and Project Planning 10%
Customer Service Management System Setup and Configuration 50%
Customer Service Management Integration 15%
CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics 25%
Practice ServiceNow CIS-CSM Exam preparation material
ServiceNow certification CIS-CSM exam preparation material can help you test the above topics. Share Specialist-Customer Service Management exam CIS-CSM exam preparation material and answers below.
1.What are common types of application record data that are imported during a CSM data migration? (Choose two.)
A. Knowledge Article
B. Accounts
C. Chat
D. Case
Answer: BD
2.Which are the key self-service functions of the Customer Support Portal? (Choose three.)
A. Community
B. Knowledge Base
C. Open An Incident
D. Service Catalog
Answer: ABD
3.Which of the following are channels? (Choose two.)
A. Contacts
B. Web
C. Chat
D. Article
Answer: BC
4.Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?
A. Open an incident
B. Viewing knowledge articles
C. Live chat
D. Consumer self-registration
Answer: D
5.The Customer Support Portal default configuration provides the following channels to interact with customers? (Choose two.)
A. Web
B. Social
C. Chat
D. Email
Answer: AD
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