The Salesforce Certified AI Specialist certification is designed for professionals aiming to leverage the power of generative AI within Salesforce. With the increasing demand for artificial intelligence (AI) solutions across industries, Salesforce has integrated AI capabilities into its platform through Einstein AI. This Salesforce AI Specialist certification is an opportunity for Salesforce professionals, to validate their knowledge and skills in implementing and enhancing these AI-powered tools. To pass Salesforce AI Specialist exam easily, the latest Salesforce AI Specialist exam dumps from CertQueen are your best preparation material.
The Salesforce Certified AI Specialist exam is ideal for individuals who want to build, configure, test, and refine Einstein AI features. It targets:
●Salesforce Administrators
●Developers
●Architects
These professionals should have experience in navigating Salesforce and working with its core capabilities. The certification measures a candidate's knowledge of Salesforce's out-of-the-box AI tools like Copilot Builder, Prompt Builder, and Model Builder, focusing on using and customizing these features to meet business needs.
To succeed in this Salesforce AI Specialist exam, candidates need to have foundational knowledge in:
Salesforce Einstein AI Capabilities: Understand the key features of Einstein AI, including large language models (LLMs), prompts, models, and tools like Copilot Builder and Model Builder.
AI Basics: Proficiency in AI-related concepts like predictive analytics, machine learning (ML), natural language processing (NLP), and computer vision, which form the core of Salesforce’s AI functionalities.
Salesforce Platform: A working knowledge of Salesforce configurations, processes, and best practices is essential. Candidates should know how to build and troubleshoot Einstein features like prompts and models.
Data Quality and Governance: This certification emphasizes understanding the importance of data quality, preparation, cleansing, and governance for effective AI model training and usage.
Ethical AI Practices: Familiarity with Salesforce's trusted AI principles, including privacy, bias, security, and compliance, is important when implementing AI solutions.
The Salesforce Certified AI Specialist exam measures your skills across five key areas:
Einstein Trust Layer (15%)
Understanding the security, privacy, and grounding features of the Einstein Trust Layer.
Implementing and managing the Einstein Trust Layer to ensure AI solutions comply with ethical standards.
Generative AI in CRM Applications (17%)
Identifying the right generative AI features for Sales and Service applications.
Applying generative AI to streamline sales processes (e.g., automated emails) and service interactions (e.g., AI-powered customer responses).
Prompt Builder (37%)
Knowing when and how to use Prompt Builder to meet business requirements.
Identifying appropriate user roles and grounding techniques for creating and executing prompt templates.
Explaining the steps for creating, activating, and deploying prompt templates to support AI-driven business solutions.
Einstein Copilot (23%)
Leveraging Einstein Copilot for business-specific needs and customizing copilot actions.
Monitoring and managing Copilot adoption and optimizing it for various business use cases.
Model Builder (8%)
Understanding when to use Model Builder and configuring standard, custom, and Bring Your Own Large Language Model (BYOLLM) models for specialized AI needs.
Candidates are not expected to be experts in coding or external AI tools. Specific exclusions include:
●Extensive knowledge of configuring LLMs.
●Coding proficiency in languages like Apex or Python.
●Deep understanding of transformer architectures or performing ROI calculations.
●Expertise in external AI tools, Marketing Cloud, Heroku, or Industry Clouds.
The demand for AI-driven solutions is growing rapidly, and companies are seeking professionals who can harness these capabilities. By earning the Salesforce Certified AI Specialist credential, professionals demonstrate their ability to implement, customize, and manage Einstein AI solutions to enhance business processes. This certification positions individuals at the forefront of the Salesforce ecosystem, making them valuable assets in implementing AI-driven strategies.
Number of Questions: 60 multiple-choice questions
Time Limit: 105 minutes
Passing Score: 73%
Registration Fee: Free
Retake Fee: $100
Note: Salesforce AI Specialist exam is free through December 31, 2025.
To prepare for the Salesforce Certified AI Specialist exam, focus on the above key topics. You can leverage resources such as Salesforce Trailhead, which offers Einstein AI tutorials, hands-on labs, and community support to help you gain experience with Copilot Builder, Prompt Builder, and other tools. CertQueen provides the latest Salesforce AI Specialist exam dumps, which include practice questions, detailed explanations, and simulated test environments that closely mimic the actual exam format. While exam dumps can be a valuable study aid, it's important to use them as part of a broader learning strategy that includes hands-on experience with Salesforce AI tools, official documentation, and Trailhead modules.
Share some Salesforce AI Specialist exam dumps below.
1.Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring to assess the content's safety level. What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?
A. Not safe
B. Safe
C. Moderately safe
Answer: B
2.Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an AI Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?
A. Save as New Template and edit as needed.
B. Clone the existing template and modify as needed.
C. Save as New Version and edit as needed.
Answer: B
3.The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Einstein Copilot as the solution?
A. To generate relevant content when engaging with each customer
B. To analyze past campaign performance
C. To send automated emails to all customers
Answer: A
4.Universal Containers wants to use an external large language model (LLM) in Prompt Builder. What should an AI Specialist recommend?
A. Use Apex to connect to an external LLM and ground the prompt.
B. Use BYO-LLM functionality in Einstein Studio,
C. Use Flow and External Services to bring data from an external LLM.
Answer: B
5.Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?
A. Predict customer sentiment toward a promotion message.
B. Predict customer lifetime value of an account.
C. Predict most popular products from new product catalog.
Answer: B
The Salesforce Certified AI Specialist exam opens doors to opportunities for individuals looking to become AI experts within the Salesforce platform. By demonstrating your ability to work with Einstein AI tools and apply AI principles, you will be prepared to lead organizations into the future of AI-driven CRM. This certification can significantly boost your career prospects, enabling you to implement cutting-edge AI technologies to transform customer relationships and business operations.