Salesforce AI Specialist vs. Salesforce Agentforce Specialist: Key Differences and Updates
In a significant development, Salesforce has announced a comprehensive rebranding and enhancement of its AI Specialist certification program, which will now be known as the Salesforce Certified Agentforce Specialist certification. This strategic transformation aligns with Salesforce's increased focus on Agentforce, their sophisticated AI-powered agent management platform that revolutionizes how organizations handle customer interactions and agent workflows. This notable certification update demonstrates Salesforce's commitment to evolving with the rapidly changing AI landscape in customer relationship management. Professionals interested in pursuing this newly revamped certification can begin registration on March 3, 2025.
What Is the Salesforce Certified Agentforce Specialist Exam?
The Salesforce Certified Agentforce Specialist certification is designed for professionals who are proficient in configuring and managing Agentforce while having a deep understanding of Salesforce's core functionalities. The exam covers key responsibilities such as setting up and managing agents, configuring Agentforce properly, and leveraging Agentforce tools to optimize business processes.
Salesforce Agentforce Specialist vs. Salesforce AI Specialist Exam Outline
Salesforce has made significant changes to the exam structure, shifting the focus more towards Agentforce-specific functionalities.
| Salesforce Agentforce Specialist Exam Outline | Salesforce AI Specialist Exam Outline |
Prompt Engineering 30% Agentforce Concepts 30% Agentforce and Data Cloud 20% Agentforce and Service Cloud 10% Agentforce and Sales Cloud 10% |
Einstein Trust Layer 15% Generative AI in CRM Applications 17% Prompt Builder 37% Agentforce Tools 23% Model Builder 8% |
Key Changes and Implications
Increased Focus on Agentforce
The new exam eliminates the Einstein Trust Layer and Model Builder topics, shifting the emphasis towards Agentforce concepts and integration.
Understanding how Agentforce works with Data Cloud, Service Cloud, and Sales Cloud is now a critical part of the certification.
Shift from General AI to Salesforce-Specific AI
The AI Specialist exam covered general AI functionalities within the Salesforce ecosystem, including Einstein AI and Prompt Builder.
The Agentforce Specialist exam focuses specifically on Agentforce and how it enhances CRM processes.
New Naming Aligns with Salesforce's AI Strategy
The change reflects Salesforce's efforts to brand Agentforce as a leading AI solution for customer support and sales teams.
Having a Certified Agentforce Specialist may be beneficial for professionals looking to help businesses integrate Agentforce effectively.
Notes for Candidates Who Have Registered AI Specialist Exam or Earned Credential
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