20320T
Avaya Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8
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The 20320T Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 exam is designed to assess your knowledge and proficiency in administering Avaya Aura Communication Manager and its associated features in an on-premises deployment of AXP (Avaya Experience Portal). Passing 20320T exam is a requried step for earning ASAC-0018 credential. If you are preparing for 20320T exam and earn ASAC-0018 credential, the following Avaya ASAC 20320T exam overview, topics, preparation tips and preparation material are valuable in your preparation.
Avaya ASAC 20320T Exam Overview
| Number of Questions: | 40 questions |
| Time Limit: | 60 minutes |
| Minimum Passing Score: | 70% (28 correct answers out of 40) |
| Format: | Online Exam |
20320T Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 Exam Topics
The 20320T test evaluates knowledge in a wide range of areas, particularly around the configuration and administration of AXP On-Prem (previously known as Avaya Aura CC Elite).
1. Features and Capabilities of AXP On-Prem
Understanding the different features of the system and their capabilities.
2. Activation of Features for AXP On-Prem
How to activate and configure various features for AXP On-Prem.
3. Dialing Features & Dialing Plan
Understanding the structure and configuration of dialing features, including the dialing plan and dialing list abbreviations.
4. Feature Access Codes
How feature access codes are used and configured within the system.
5. Hunt Groups, Splits, and Skills for Agents
Understanding the role of hunt groups, skill groups, and splits in call routing, and how they are configured for agents.
How to create and configure multiple hunt groups with appropriate features.
6. Call Distribution
How calls are distributed to the right agents, and the configuration of distribution methods.
7. Agent Login IDs and Stations
How to add agent login IDs and configure agent stations.
8. Announcements
Configuration of announcements for callers, including their purpose within call flows.
9. Call Flows and Call Vectors
Understanding the structure of call flows, including how to create and configure call vectors.
The purpose of basic vectoring commands and how they are applied in different scenarios.
10. Testing and Troubleshooting
How to test and troubleshoot call vectors to ensure they work as expected.
Preparation Tips for Avaya 20320T Exam
Review Feature and Configuration Documentation: Be sure to have a solid understanding of how to configure the features mentioned in the exam outline, as well as how they interact with one another.
Hands-On Practice: If possible, use a practice environment (virtual or on-prem) to get familiar with configuring hunt groups, agent stations, call vectors, and troubleshooting.
Understand Call Flows and Vectors: Being able to create and test call vectors will be key, so make sure you can explain how they work in use cases.
Learn the Dialing Plan: Understanding how dialing plans and feature access codes work will be essential, as it's a core part of the exam.
Practice CertQueen Avaya ASAC 20320T Exam preparation material
CertQueen Avaya ASAC 20320T exam preparation material are the best resource for individuals preparing for the 20320T - Administering AXP On-Prem (formerly Avaya Aura CC Elite) R8 certification exam. These preparation material are designed to simulate the actual exam environment, helping candidates familiarize themselves with the types of questions and topics that will be covered. The exam focuses on key areas such as feature activation, dialing features, hunt groups, call vectors, and agent configurations. By using CertQueen's 20320T exam preparation material, candidates can reinforce their understanding of critical concepts, such as call distribution methods, testing and troubleshooting call vectors, and configuring agent login IDs. With realistic practice questions and detailed explanations, CertQueen's preparation material provide a valuable tool for boosting confidence and ensuring a successful performance in the official exam.