GCP-GCX

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The dumps for GCP-GCX exam was last updated on Oct 04,2025 .

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Question#1

Which of the following statements about scripts is true?

A. Scripts can be used for inbound interactions only.

B. Scripts are only used to configure flows when setting up Architect.

C. Scripts can be used in all types of interactions.

D. Scripts may be used for outbound dialing campaigns only.

Explanation:
Scripts are tools that help agents handle interactions more efficiently and consistently. Scripts can be used in all types of interactions, such as voice, chat, email, etc. Scripts can provide guidance, information, or questions for the agents to use during an interaction. Scripts can also include dynamic content, such as data actions, web pages, images, etc.
Reference:
https://help.mypurecloud.com/articles/about-scripts/
https://help.mypurecloud.com/articles/create-a-script/

Question#2

Which of the following statements defines a critical question in an Evaluation Form?

A. Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.

B. Critical questions are questions that the agent must answer.

C. Critical questions are multiple choice questions that have a higher weightage than non-critical questions.

D. If answered "No", critical questions will result in an evaluation score of zero for the interaction.

Explanation:
Reference: https://help.mypurecloud.com/glossary/critical-question/#:~:text=In%20Quality%20Management%2C%20critical%20question,the%20success%20of %20an%20interaction
Critical questions are questions that have a significant impact on the quality of an interaction. If answered “No”, critical questions will result in an evaluation score of zero for the interaction, regardless of how other questions are answered. Critical questions are used to identify interactions that fail to meet minimum quality standards.
Reference:
https://help.mypurecloud.com/articles/create-an-evaluation-form/
https://help.mypurecloud.com/articles/evaluate-interactions/

Question#3

Select the types of Phone Trunks available in Genesys Cloud CX. (Choose two.)

A. Gateway

B. SIP

C. Outbound Proxy

D. WebRTC

Explanation:
https://help.mypurecloud.com/articles/about-trunks/

Question#4

What is the correct statement about Divisions?

A. A user can belong to more man one Division

B. Users can only access the Division they belong to.

C. Transactional objects (Interactions) are not division-aware.

D. A User can belong to only one Division, but can access as many division as needed.

Explanation:
In Genesys Cloud CX, Divisions are used to segment and organize resources such as users, queues, and interactions for administrative, routing, and reporting purposes. A user is typically assigned to a single primary Division but can be granted permissions to access resources in multiple Divisions as needed. This structure allows for flexibility in managing access and visibility across different organizational units within the Genesys Cloud environment, ensuring that users have the necessary access to perform their roles effectively while maintaining organizational security and governance.

Question#5

Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?

A. Workspaces

B. People

C. Queues

D. Groups

Explanation:
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc.
Reference:
https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/create-a-workspace/

Exam Code: GCP-GCX Q & A: 142 Q&As Updated: Oct 04,2025

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Exam Code: GCP-GCX
Q & A: 142 Q&As
Updated: Oct 04,2025

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