GCP-GCX

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Latest GCP-GCX Exam Dumps Questions

The dumps for GCP-GCX exam was last updated on May 02,2025 .

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Question#1

In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

A. Specifying the premium-rate numbers you would like to restrict access to, while subscribing to Genesys Cloud C

B. Creating a number-plan to identify premium-rate numbers.

C. Manually training users to prevent calling premium-rate numbers.

D. Configuring trunks to identify premium-rate numbers.

Explanation:
In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by creating a number-plan to identify premium-rate numbers. A number-plan is a set of rules that define how outbound calls are dialed based on various criteria, such as country code, area code, prefix, etc. You can create a number-plan that blocks outbound calls to U.S. premium-rate numbers by specifying their prefixes (such as 900) in the number-plan rules.
Reference:
https://help.mypurecloud.com/articles/about-number-plans/
https://help.mypurecloud.com/articles/create-a-number-plan/

Question#2

Which of the following statements is NOT true regarding numbering plan?

A. It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.

B. Numbering plan is also known as a dial plan.

C. Numbering plan can be added or modified based on the organizational requirements.

D. It has to be created manually.

Explanation:
It has to be created manually is not a true statement regarding numbering plan in Genesys Cloud CX Telephony Admin menu. A numbering plan is a telecommunication scheme that assigns telephone numbers to subscribers and telephony endpoints in Genesys Cloud CX.
A numbering plan can also define
various aspects of call routing, such as:
How many digits are required to dial a destination number
Which digits are used to identify a country code, area code, or extension
Which digits are used to access an outside line or an operator
Which digits are used to indicate an emergency number or a special service
A numbering plan does not have to be created manually in Genesys Cloud CX Telephony Admin menu. Genesys Cloud CX provides a set of default number plans that work for most users. You can also add and modify number plans with the following procedure. The Number Plan information page provides more details on the Genesys Cloud CX number plan implementation.
Reference:
https://help.mypurecloud.com/articles/number-plan-information/
https://help.mypurecloud.com/articles/add-number-plan/

Question#3

Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

A. My Queues Activity

B. Queues Activity

C. Queue Performance

D. Performance Dashboard

Explanation:
Queue Performance is a view that can help Jenny view specific information about a queue in real-time. This view shows various metrics and details related to a queue’s performance and service level, such as interactions waiting, interactions interacting, longest waiting time, average speed of answer, etc. Jenny can select a queue from the list and see its current statistics in a graphical or tabular format.
Reference:
https://help.mypurecloud.com/articles/queue-performance-view/
https://help.mypurecloud.com/articles/select-a-queue/

Question#4

Genesys Cloud CX Voice is __________.

A. A third-party service that provides external Phone Trunks.

B. A help bot that is available within Genesys Cloud CX chat.

C. Another name for Genesys Cloud C

D. An internet-based telephony service that can be purchased and activated for use with Genesys Cloud C

Explanation:
Genesys Cloud CX Voice is an internet-based telephony service that can be purchased and activated for use with Genesys Cloud CX. Genesys Cloud CX Voice provides a fully managed phone system that connects your phone devices with Genesys Cloud CX cloud services. With Genesys Cloud CX Voice, you do not need to configure or maintain any external trunks or telephony infrastructure.
Reference:
https://help.mypurecloud.com/articles/about-genesys-cloud-voice/
https://help.mypurecloud.com/articles/activate-genesys-cloud-voice/

Question#5

Which of the following statements is NOT true regarding Management Units?

A. Agents that handle the same set of interactions should belong to the same management unit.

B. Management Units partition agents and interactions into logical groups.

C. A maximum of 100 agents can be added to a single Management Unit.

D. They help you create, manage, and view schedules for a group.

Explanation:
A maximum of 100 agents can be added to a single Management Unit is not a true statement regarding Management Units in Genesys Cloud CX Workforce Management. A Management Unit is a logical grouping of agents who handle similar types of interactions in Workforce Management. A Management Unit can have various settings configured to define its behavior and performance, such as time zone, service level target, shrinkage percentage, etc. There is no limit on the number of agents that can be added to a single Management Unit.
Reference:
https://help.mypurecloud.com/glossary/management-unit/
https://help.mypurecloud.com/articles/create-a-management-unit/

Exam Code: GCP-GCX Q & A: 135 Q&As Updated: May 02,2025

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Exam Code: GCP-GCX
Q & A: 135 Q&As
Updated: May 02,2025

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