MS-721

Collaboration Communications Systems Engineer
Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate
Updated   August 23,2026
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Collaboration Communications Systems Engineer MS-721 exam is designed to assess and validate the skills and knowledge of individuals who are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices. Passing Microsoft MS-721 exam is a required test for earning Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification. 

Microsoft MS-721 Exam Required Experience

To take Microsoft certification MS-721 exam, you should have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They should also be proficient in managing and monitoring Teams Phone, meetings, and certified devices using tools such as the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard.

MS-721 Microsoft Exam Details

MS-721 Microsoft certification exam basic information is available in the following table. 

 Number of Questions  40-60 questions
 Duration  150 minutes
 Passing Score  700
 Language  English
 Price  $165

Collaboration Communications Systems Engineer MS-721 Exam Skills

Collaboration Communications Systems Engineer MS-721 exam skills are available below. 

1. Plan and design collaboration communications systems (30-35%)

This section focuses on evaluating the candidate's ability to plan and design communication systems that involve Microsoft Teams. Key topics may include:

Designing architecture for collaboration communications: Understanding how to architect communication systems using Microsoft Teams, considering factors such as network infrastructure, security, and scalability.
Planning for high availability and disaster recovery: Designing solutions that ensure continuous availability of collaboration services and have strategies in place for recovering from unexpected failures.
Designing for compliance and security: Incorporating security and compliance considerations into the design of communication systems, including identity and access management, data protection, and regulatory compliance.

2. Configure and manage Teams meetings and events (10-15%)

This section assesses the candidate's proficiency in configuring and managing Microsoft Teams meetings and events. Topics covered may include:

Configuring meeting settings: Managing settings related to meetings, including scheduling options, participant controls, and meeting policies.
Managing live events: Handling the setup, management, and execution of live events within Microsoft Teams, including configuring event settings and managing participants.

3. Configure and manage Teams Phone (35-40%)

This is a substantial portion of the exam and focuses on the deployment and management of Microsoft Teams Phone. Key topics include:

Deploying Teams Phone: Setting up and deploying Teams Phone devices, including options for PSTN connectivity through various methods like Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Configuring call routing and policies: Defining call routing rules and policies to control how calls are handled within Teams Phone.
Monitoring and troubleshooting Teams Phone: Utilizing tools like the Microsoft Teams admin center and PowerShell to monitor the performance and troubleshoot issues related to Teams Phone.

4. Configure and manage Teams Rooms and devices (15-20%)

This section evaluates the candidate's ability to configure and manage Microsoft Teams Rooms and devices. Topics covered may include:

Setting up Teams Rooms: Configuring hardware and software components of Teams Rooms, including Microsoft Surface Hub and other meeting room technologies.
Managing devices and peripherals: Overseeing the configuration and management of personal and shared space devices used in collaboration, including peripherals like cameras and microphones.
Troubleshooting Teams Rooms and devices: Identifying and resolving issues related to Teams Rooms and associated devices.

Practice Online Microsoft Certification MS-721 Exam preparation material

Online Microsoft Certification MS-721 exam preparation material are a valuable resource for those seeking to become certified in Microsoft technologies. These MS-721 exam preparation material provide practice questions and answers that can help candidates prepare for the actual exam. They can be especially helpful for those who are not familiar with the format of the exam or who need extra practice to boost their confidence. However, it is important to note that using exam preparation material alone is not enough to pass the exam. Candidates should also have a solid understanding of the exam material and should use the MS-721 exam preparation material as a supplement to their studying and preparation.

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MS-721    Collaboration Communications Systems Engineer