Salesforce Agentforce Specialist
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Salesforce Agentforce Specialist exam is the new name of Salesforce AI Specialist test. The Salesforce Certified Agentforce Specialist exam is designed for individuals who manage and configure Agentforce within their organizations. The Salesforce Agentforce Specialist certification validates expertise in implementing Agentforce to enhance business processes, automate interactions, and improve efficiency. If you are preparing for Salesforce Agentforce Specialist exam, the following exam overview, topics, preparation tips and preparation material are valuable in your preparation.
Salesforce Agentforce Specialist Exam Overview
| Number of Questions: | 60 multiple-choice (+ up to 5 unscored) |
| Time Limit: | 105 minutes |
| Passing Score: | 73% |
| Registration Fee: | Free |
| Retake Fee: | $100 |
Salesforce Agentforce Specialist Exam Outline
Salesforce Agentforce Specialist exam outline cover the following details.
1. Prompt Engineering (30%)
When to use Prompt Builder
User roles for managing prompt templates
Considerations for creating prompts
Grounding techniques for accuracy
Process for creating, activating, and executing prompts
2. Agentforce Concepts (30%)
Functionality of Agentforce's reasoning engine
Standard vs. custom topics and agent actions
Monitoring and managing agent adoption
Agentforce user security
Testing agents using Testing Center
Deploying agents from sandbox to production
3. Agentforce & Data Cloud (20%)
Improving agent response accuracy using Agentforce Data Library
Using retrievers in Data Cloud for grounding agent responses
4. Agentforce & Service Cloud (10%)
Building agents that use Knowledge articles
Connecting agents to digital channels
Selecting the correct AI feature in Agentforce for Service
5. Agentforce & Sales Cloud (10%)
Identifying the right AI feature in Agentforce for Sales
Understanding Agentforce Sales Agents (SDR & Sales Coach)